FREQUENTLY BARKED QUESTIONS
FREQUENTLY BARKED QUESTIONS
HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
Some of our fulfillment centers are overseas and some are in the US. In most cases, order processing takes between 2-7 business days. Once an order is processed, all item(s) usually take 2 – 4 weeks to reach your mailbox once it’s been marked shipped.
NOTE: Free and promotional items are not included in this timeline.
For products other than clothing, delivery time may take 14 days up to 30 days to arrive from our suppliers. The average delivery time is much lower, but we like to make our customers aware that. We ship worldwide and items can experience delays when going through customs. It can also take less time and in very rare cases it can take up to 30+ days to receive your product(s).
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE 1?
We run things a little differently here at Passion Paw Puppies, when you order multiple items, sometimes they will be shipped separately. Don’t worry if you don’t see all of your items arrive at the same time. They’re usually just a couple days behind. The reason we do this is to get you the best absolute deal from our suppliers.
HOW DO I CONTACT YOU?
Our friendly Team will get back to you within 48 hours.
I PLACED AN ORDER BUT I DIDN’T RECEIVE A CONFIRMATION EMAIL…WHAT’S GOING ON?
These emails are sent quickly, but may take as long as a few hours to show up (or more if there is a problem with email beyond our control). Make sure you check your junk mail folder to ensure that the missing docs aren’t located there.
If not, please email us at firstname.lastname@example.org
WHERE ARE YOUR T SHIRTS, HOODIES, PHONE CASES, MUGS, TOTES, STICKERS PRINTED?
All of these items featured on Passion Paw Puppies are printed in the US. One of our several trusted suppliers have their own printing facility located in Canada. We work with a handful of other printers who are all experts with printing on a variety of items.
OOPS! I MESSED UP MY ORDER INFORMATION. CAN I CHANGE IT?
If this happens to you, just contact us as soon as you can and we should be able to make changes. However, we can’t make any promises. So please be sure to contact as soon as possible if you need to make changes to your order!
HOW SECURE IS MY INFORMATION?
Passion Paw Puppies adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.
WHAT’S YOUR REFUND/EXCHANGE POLICY?
As long as your order has not been worn or washed, we’re happy to refund orders where defective products or wrong sizes arrived at your home. Please send the order back within 30 days of receipt for refund or replacement.
NOTE: All monogrammed, personalized, free promo items or final sale items cannot be returned or exchanged.
I LOVE YOUR PRODUCTS. CAN I GET A DISCOUNT ON THE NEXT ORDER?
Thank you! 💖 We normally send out notifications for our club members when we have a sale (Membership is FREE for everyone).
I HAVEN'T RECEIVED MY ORDER YET. WHAT HAPPENED?
Giveaway or gift items may take longer to be shipped to you. Some of our fulfillment centers are overseas and some are in the US. In most cases, order processing takes between 2-7 business days. Once an order is processed, all item(s) usually take 2 – 4 weeks to reach your mailbox once it’s been marked shipped.
I NEVER RECEIVED AN ORDER CONFIRMATION EMAIL, CAN YOU HELP ME?
Sure! First, please check your spam folder or search your email inbox for an email from "Passion for Puppies" If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase We will review our records and let you know the status of the order via email.
CAN I UPDATE MY ADDRESS?Yes! If you contact us within 24 hours of placing your order.
I NEVER RECEIVED MY ORDER. HELP!
Oh no! We'll sort this out for you. And we'll look into the status of your order and resend it to you with no questions asked.
MY ORDER ARRIVED BROKEN.
IS IT SAFE TO PROCESS PAYMENT THROUGH YOU? DO YOU HAVE ANY ACCESS TO MY CARD DETAILS?
We use Paypal, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via Paypal.
DO YOU DO EXCHANGES?
We don't currently do size exchanges since our suppliers are based all over the world and we don't have a storefront. We are working to build out a system where our customers can do exchanges in the future -- but it's not currently possible. We appreciate your understanding!
I DON'T KNOW MY RING SIZE.
If you're asked for your ring size upon purchase, and you don't know it, you can use this handy chart for reference!
I CAN'T USE THE COUPON CODE. IT SAYS THE CART DOES NOT MEET THE REQUIREMENTS. WHY?
It's possible that you have not meet the requirements of the coupon code you used. Please reach out to us via email or through our social media accounts to sort this out. We give out lots of coupon codes from time to time so it can get confusing at times. We'll get in touch with you once you have reported this to us.